Archive for the ‘feedback’ Category

Feedback Frenzy

Thursday, July 10th, 2008

I just LOVE feedback from our great customers!!!!:

“Just wanted to thank your company for always being so responsive in sending me paint supplies when I ordered over the internet. Your website is very well laid out. Also, the people at Daly’s have been very courteous and helpful when I have called. Today, I just wanted to get a little advice on color choices for C2 paint, and Nedra was very kind and very helpful in helping me. Actually, I guess that I wanted some assurance from an expert that I was not too off base in the choices that I have already made. I feel much better after talking with Nedra.

Normally, I do not like to take people’s valuable time, but I do feel better for calling.
It is amazing how the desire to find the right paint colors can become almost an obsession. However, it is so important, because the choices will impact the quality of my home environment. In any event, your company made the adventure a little smoother.

Good luck in the continued success of your business.”

I have to agree – finding the right color EASILY can move one into the obsessive category. But that’s totally okay, it just shows us how important our home and surroundings are. I have always said that color is a universal language that we ALL speak (granted, some people have different accents) so it makes sense that finding the right color becomes important to the home improvement project.

Speaking of home improvement projects, one of the new terms I have seem bandied about lately is “Stay-cation”. In other words, you stay near home for vacation instead of traveling. I wonder if anyone sees painting projects as a desirable stay-cation activity? Hmmmm

I few days ago, I was poetically (if you can call it that) praising Krud Kutter for it’s performance. Apparently the folks at Krud Kutter found the blog post, and they liked it too. While I’m pretty sure I’ll keep my day job and leave the world of poetry to those who actually posses some degree of wordsmithing skill, it was great fun to receive a letter from them (and the handy cup koozies/t-shirts!). Thanks Peter and Allison at Supreme Chemicals of Georgia!

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More Fabu Customer Feedback!

Monday, June 30th, 2008

Regarding Richard (again!):
“Just a quick note of thanks to tell you how delighted we were with Richard Cunnington’s service. Your in-home consultation is one of the best kept secrets in Seattle. As someone who spent a month buying paint samples all over town, only to score a series of ‘near misses’ for our exterior job, I was thrilled with how quickly Richard was able to get to the right answers, and to develop solutions we had not previously considered.”

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Great Daly’s Customer Feedback!

Tuesday, June 10th, 2008

Nothing makes me happier than hearing from our fabulous customers about their positive experiences with our staff. Here are a couple quotes from two letters that arrived yesterday (Two in one day! How cool is that?!?!?!)

This one is about Richard Cunnington, one of our Seattle designers:
“He listens so well, gives advice thoughtfully, is practical, unpretentious and, most importantly, enthusiastic, fun and positively brimming with good ideas.
Actually, we miss seeing him! We’ll have to find another project!”

I think we shall have to start calling him ‘Saint Richard’!

Here’s another excerpt from a letter praising Bill Davis, our Seattle Contractor Sales manager:
“I recently experienced incredible follow through and service at your store.”…”I wish to thank Bill for his attentiveness and assistance. Bill’s approach and expertise exemplifies what I expected when I went to Daly’s. I always prefer to do business with a local store like Daly’s and felt comfortable going there based on a recommendation from my contractor”

That’s high praise, indeed.

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